Telecom Technician February-25-2010

Telecom Technician

Location: Aliso Viejo, CA

Pay Rate: 25.00 - 30.00 USD /hour

Large reputable company seeking a Telecom Tech for a contract to hire to :

Install, support, and maintain in-house voice, data, and video equipment. This includes configuring, diagnosing, repairing, upgrading, and optimizing all telephone systems and services, voicemail and PBX communication systems, and video conferencing environments. The person will also analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and assist all user needs.

Responsibilities

· Install and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.

· Configure, test, maintain, monitor, and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware products.

· Receive, prioritize, and respond to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems.

· Perform on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users, and recommend and implement corrective hardware solutions.

· Accurately document instances of software or hardware failure, repair, installation, and removal, and other work requests.

· Inspect, test, and maintain telephone lines, circuits, trunks, and associated wiring and cabling.

· Generate telecommunications usage and inventory reports as required.

· Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.

· Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.

· Modify and/or rearrange telecommunications systems to accommodate additional services or changes.

· Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and back up systems.

· Assist in developing long-term strategies and capacity planning for meeting future telecommunications hardware needs.

· Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use.

· Maintain a current knowledge emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts.

· Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.

Position Requirements


· College diploma or university degree in the field of telecommunications or computer science and/or 5 years equivalent work experience.

· Certifications in Cisco Call Manager with at least 2 years experience.

· Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems, including Cisco Call Manager.

· Strong hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice/data equipment, including Codien, and Polycom equipment.

· Working technical knowledge of current telecommunications practices, protocols, and principles.

· Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.

· Working technical knowledge of current network protocols, operating systems, and standards, including.

· Ability to operate tools, components, peripherals, and testing accessories.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Adept at reading and interpreting technical documentation and procedure manuals.

· Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.

· Strong understanding of the organization’s goals and objectives.

· Ability to conduct research into telecommunications issues and products.


Experience working in a team-oriented, collaborative environment

Please send all resumes to colincrane@technisource.com